Although our online purchases are completely secure, you may want to phone in your order.  To order by phone, call toll free 1-877-677-0567 Monday through Friday between 8:00 AM and 5:00 PM Central Standard Time.

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Your privacy is very important to us.  HawkExpress.com will never share or sell your personal information to anyone.  Also, we will not email you solicitations unless you request that we do so.

 

 

 

 

 

Shopping with Hawk Express is 100% secure.  Your credit card information is submitted using a secure connection encrypted with SSL technology.  Our database is also secured and only authorized personnel can view your credit card number.  Also, your information is only transmitted across our network, which greatly reduces the chances of successful snooping. 

 

 

 

 

 

If you need to return a purchase, use the Return Request form to receive a return authorization number. Merchandise will be accepted within 30 days of purchase date, provided it is in brand-new, unused, re-sellable condition. New product returned outside the 30 days will be charged a 20% restocking fee. Any applicable shipping charges what the customer incurred are not included.

Because of the competitive nature of auctions, all sales completed through an online auction are final.

MOTOROLA PHONES:

These are not able to be returned for credit.  If you need service or assistance with your new phone visit Motorola’s website for online assistance: http://direct.motorola.com/hellomoto/Motosupport/source/ServiceMyProduct.asp

 

All products are subject to a minimum one-year warranty set forth by the manufacturer.  Use the Return Request form to receive a return authorization number.  If the product is still under manufacturer warranty, you will receive an authorization number via email.  Return the product to us with a copy of your invoice.  Upon return authorization, you will be sent an email containing your authorization number and detailed instructions on returning the product.

 

 

 

 

 

All shipments are subject to product availability.  We usually ship orders via UPS within 24 hours if order by 2PM Central time, weekdays, Monday through Friday.  We will notify you via email when your order has been shipped.  Occasionally a product is not available for immediate shipping.  In this case, we will notify you by email, or by phone if you provide a contact number during checkout.  Sorry, we can only ship in the continental United States, that includes Alaska and Hawaii.  

When looking at a specific product's details, you will see one of several messages describing the products availability.  Because of the nature of the internet and the items we offer, the availability listed on this site may not be 100% accurate.  Once again, if there is a problem shipping the order to you as you are informed by this site, we will do everything we can to contact you for further instruction.

Here is a detailed description of the availability messages you may encounter:

"Usually ships within 24 hours, but item is marked as low inventory..." - The item you are viewing is currently available for immediate shipment.  However, the item is low on inventory and may become unavailable before you finish your checkout.  Also, this item may not be available in multiples.  This means if you order more than one, one may ship immediately, and the others may ship at a later time.

"Usually ships within 24 hours if ordered before 2PM Central..." - The item you are viewing is currently available for immediate shipment if ordered before 2PM central time, Monday through Friday.  If the item is order after 2PM central time or on Saturday or Sunday, the order will be shipped the next business day.

"Usually ships within 7 to 10 business days..." - The item you are viewing is on order and is expected to be available within 10 business days.  The product may become available sooner and therefore be shipped sooner, but should not be any later than 10 business days.

"Low Stock. Call/Email for availability..." - The item you are viewing is low on inventory and may not be re-orderable.  If a request for the item can not be filled, you will be contacted for further instructions.  At that time, you will need to instruct us to either cancel the order, or replace the item requested with a comparable item.

If for any reason we cannot deliver product in the indicated time slot shown on your order we will contact you with updated information. 

SHIPPING RATES
SHIPPING METHOD		BASE RATE	ADD PER POUND
GROUND	MAX 5 BUSINESS DAYS	$9.95	$0.75
3-DAY AIR	MAX 3 BUSINESS DAYS	$14.95	$1.50
2-DAY AIR	MAX 2 BUSINESS DAYS	$19.95	$2.25
NEXT DAY AIR	MAX 1 BUSINESS DAYS	$25.00	$3.50
US POSTAL	MAX 5 BUSINESS DAYS	$3.99	$0.00
US POSTAL	MAX 5 BUSINESS DAYS	$5.99	$0.00